Warranty

All products at ØNWRD are professionally designed and tested.  We stand behind our products and believe they should last.  If you received a product you suspect has a defect, we’ll make it right.

Our warranty covers manufacturing and material defects only and does not include damage caused by any of the following:

• Improper use or misuse of the product
• Damage caused by cleaning, disassembly, alterations, or modifications
• Damage caused by or resulting from normal wear and tear, abuse, or fire

* Note: We use the highest quality zippers available on the market, but rain, dust, dirt, mud, etc. will shorten the life of a zipper and qualify as normal wear and tear.

To initiate a warranty claim, contact us here

Returns

We’re happy to take back anything that’s in a new/resellable condition, and within 90 days of the original order date for exchange or refund.

To start the process, contact us here and we’ll step you through it.  We will provide a complimentary prepaid label for shipments within the United States only.  Customers shipping from outside the United States will be responsible for coordinating and paying for their own shipping.

Orders that are returned for a refund will include a $7 handling fee (deducted from the refund).  There is no handling fee for exchanges.